Customer service and after-sales service

Our team dedicated to customer service and after-sales service is made up of Kevin, Raphael, Maxime and Thomas , all RC model building enthusiasts who practice regularly and at a high level. They are at your disposal to answer all your questions by email or by telephone . With their expertise and experience, they are able to help you find the best solution to meet your needs.

Kevin is a high level competitor in 1/10 Motorcycle and Touring and has in-depth knowledge of these disciplines. Thomas, specialist in 1/8 thermal TTs , and Maxime, expert in 1/8 electric TTs , also practice at a high level and can answer all your questions with precision. Their passion for RC modeling allows them to effectively manage the after-sales service, whether returns or repairs.

At RC Team, we are proud to be able to count on a passionate and dedicated customer service and after-sales team, capable of answering all your questions and helping you find the best solution to meet your needs.

Logistics

At RC Team, we know that speed of delivery is essential for you. This is why our logistics team , made up of Amélie, Stéphanie, Marion, Valentine, works hard to ensure that all orders placed before 3 p.m. are shipped the same day. They also take great care in packaging your packages to guarantee safe delivery .

We are proud to be able to count on such a dedicated and professional team to offer you an exceptional online shopping experience . Thanks to their expertise and attention to detail, our logistics teams are able to meet all your delivery requirements, so you can receive your orders quickly and in perfect condition.

Web

Our web team is made up of Nicolas, Kevin and Hélène, all passionate about the digital world . They are responsible for managing our website , creating new product sheets, modifications and improvements, as well as the referencing of our site to guarantee you an optimal online shopping experience. Kevin is also in charge of our social media channels , where he shares his expertise and knowledge about RC model building with our online community .

Administrative

Amélie takes care of accounting, asset management and refunds for your orders in the event of cancellation or return of goods. Its expertise guarantees transparent and efficient management of financial transactions linked to your online shopping experience. She works closely with other RC Team teams to ensure that refunds and credits are processed quickly and transparently.